Globe SIM Registration 2025 Step By Step Guide

Several mobile users continue to experience service interruptions, blocked texts, failed calls, and sudden data issues due to improper SIM registration. As a result of the government’s implementation of stricter rules under RA 11934, these problems have become more prevalent. You may be able to resolve similar issues by using the official Globe SIM registration portal or GlobeOne app. By registering, your number will be associated with your identity, you will be protected from scams, and you will be able to maintain access to your services. If you follow these steps, you will be able to fix interruptions, avoid deactivation, and keep your Globe number active.

How to Complete Globe SIM Registration? (Step-By-Step Guide)

Service interruptions, blocked calls, and failed OTP messages are usually caused by incomplete SIM registration. In order to complete your Globe SIM registration as quickly as possible, you should use the GlobeOne app or the official Globe website. If you are a new or existing subscriber, the following steps will be helpful.

Registration via Official Website (new.globe.com.ph.simreg)

Any device can be used to perform this method, including mobile phones, laptops, tablets, and desktop computers.

Step 1: Open the official Globe portal

• Open your mobile or tablet and visit this website “new.globe.com.ph/simreg“.
• For the next step, click on “Register Now”.

open the sim registration Globe Link.

 

Click Here

Step 2: Enter your Globe mobile number

Please enter your 10-digit Globe number correctly. For example, 0917XXXXXX

What to check:

• Mobile data or WiFi is active

• Number has network signal

• No airplane mode

A wrong number will result in the OTP not being sent.

Step 3: Wait for the OTP (One-Time Password)

Your phone will receive a 6-digit OTP from Globe. To verify your phone number, you must enter the OTP within five minutes

To confirm ownership, please use this OTP.

If OTP does not arrive:

• You should restart your phone
• Make the switch to mobile data from WiFi
• For a better signal, move to an open area
• After two minutes, tap “Resend OTP”

Common mistake: Typing the OTP too late, causing it to expire.

• The following documents are required only for verification during Globe registration.

Step 4: Fill in your personal information

After OTP verification, the page opens a detailed form. Provide:

• Full name

• Birthday

• Gender

• Complete address

• Nationality

• Correct ID number

Why accurate info is required:
If the wrong information is provided, the application will be rejected and must be resubmitted.

Step 5: Upload a clear valid ID

Accepted IDs include:
Passport, Driver’s License, UMID, SSS, GSIS, National ID, Postal ID, PhilHealth, and more.

How to Upload Your ID

• Make sure the photo is taken in bright light
• Make sure there are no reflections or glares
• It is not permissible to crop the ID
• Readability of details is essential

If ID file is too large:
Compress the image under 2MB.

 

Step 6: Take a selfie for verification

In order to match your ID photo, the portal requests a selfie.

Tips:

• Direct your attention toward the camera
• Take off your cap or sunglasses
• Make use of natural light
• Ensure that the background is not too dark

Verification is delayed when a selfie is mismatched.

Step 7: Submit your registration form

Wait for the confirmation page to appear after submitting the form.

If the page freezes:

• Do not refresh more than once
• Please do not close the browser
• If necessary, please take a screenshot of the screen

Step 8: Save your reference number

Your SIM registration has been successfully completed as evidenced by this document.

The reference number will be sent to you via:

• On-screen confirmation

• SMS notification

Why it’s important:
You will need it for:

• Status checking

• Editing details

• Troubleshooting

• Store assistance

Make sure to save a screenshot.

Your Globe SIM is now registered successfully!

Registration via GlobeOne App (Full Detailed Guide)

Many users prefer the GlobeOne app because it is faster and auto-fills most information.

Step 1: Install or open GlobeOne app

• Android User: Open Play Store and write “GlobeOne App”. Install this app on your mobile.
• iPhone User: Visit the App Store and download the “GlobeOne App“.

Note: Older app versions may not show the SIM Registration button.

Step 2: Select your mobile number

• Inside the app:

  • Go to Account

  • Choose the number you want to register

  If your number does not appear:

  • Tap “Add new number”

  • Enter OTP to link it

Step 3: Tap “Register SIM”

This button appears on the main dashboard when your SIM is unregistered.

If you don’t see it:
The SIM might already be registered or needs re-verification.

• Log in App and click on the “SIM Registration Section” which exists on the main Homepage.
• Further, click on the “Register Your SIM” option.

Step 4: Verify with OTP

Enter the OTP sent to your phone.
This confirms the number belongs to you.

Important:
Close any third-party apps that block SMS notifications.

Step 5: Review and confirm your personal details

The app may pre-fill:

• Name

• Birthday

• Address

• Gender

• Email

You must verify the accuracy.
If wrong, tap Edit to correct before continuing.

Step 6: Upload ID + Selfie

The app opens your camera or gallery.

Make sure:

• The camera lens is clean
• The ID fits completely within the frame
• The background is bright and plain
• It is easy to read the details
• There are no filters or enhancements applied

Step 7: Submit and save reference number

A confirmation page appears following submission.

The code can be found in SMS if you save a screenshot.

If reference number does not appear:
This indicates that the submission did not process correctly. The final step should be repeated.

Offline SIM Card Registration at Globe Stores (Walk-in Method)

To register offline, please visit your nearest Globe Store or authorized retailer:

STEP 1: Please bring the following documents:

• The applicant must present a valid government-issued ID (such as a passport or driver’s license).
• The Globe SIM card.

STEP 2: Fill Out the Registration Form:

• Provide your personal details as requested.

STEP 3: ID Verification & Selfie Capture:

• A Globe representative will assist in taking your photo and verifying your ID.

Receive a Reference Number: Upon successful registration, you will receive a confirmation SMS and a reference number.

Requirements for Globe SIM Registration (Valid IDs + Special Cases)

Many failed registrations happen because users upload the wrong ID, submit unclear photos, or enter information that doesn’t match their documents. To avoid rejections and delays, make sure you prepare the exact requirements Globe needs for a smooth Globe SIM registration process. Below is the complete list for all subscriber types, including seniors, minors, foreigners, and business users.

Accepted Valid IDs

Globe allows only government-issued IDs for verification. Your ID must be:

• Clear and readable

• Not expired

• Complete (no cropped corners or blurred details)

• Matching the personal information you enter

Accepted IDs include:

• Philippine Passport

• Driver’s License

• UMID

• SSS ID

• GSIS ID

• National ID (PhilSys)

• Postal ID

• PRC License

• PhilHealth ID

• Voter’s ID

• Senior Citizen ID

• Student ID (for minor users)

• OFW ID

• Alien/Immigration ID for foreign nationals

Common registration problems caused by IDs:

• ID is too dark → use natural lighting

• Details covered by glare → tilt slightly to remove reflection

• Expired ID → upload a valid one

• Background too busy → use a plain background

A rejected ID means your registration stays pending until corrected.

For New Subscribers

If you bought a new Globe SIM, it must be registered before activation. A new number will not work for calls, texts, data, or promo use unless registration is complete.

What you need as a new subscriber:

• A working device with internet

• Your new Globe SIM inserted in the phone

• A valid government-issued ID

• A selfie for identity verification

Solution if your new SIM won’t activate:

• Reattempt registration using mobile data instead of WiFi

• Restart device and try again

• Use a different browser (Chrome recommended)

Once registered, your SIM activates automatically.

For Existing Users

Even if your SIM has been active for years, you still need to register it. Globe sends reminders through SMS until you complete the process.

What you need as an existing user:

• Your current mobile number

• OTP received on the same number

• Your full personal details

• A valid ID

• A selfie

If your registration gets rejected:

• Check if your ID is readable

• Ensure your name matches your ID

• Correct your birthdate or address

• Re-upload a clearer selfie

Existing users who skip registration risk losing service permanently.

For Minors, Seniors & PWD

Different subscriber categories have unique rules.

Minors (Below 18)

A SIM cannot be registered under a minor’s name.
A parent or legal guardian must register the SIM on their behalf.

Requirements:

• Parent/guardian’s valid ID

• Their personal details

• Proof of relationship (birth certificate if requested)

If registration fails:
Use the guardian’s ID and details, not the minor’s.

Senior Citizens

Registration may be done by the senior or assisted by a younger family member.

Requirements:

• Senior Citizen ID or any government ID

• Clear ID photo

• Personal details

Tip: Assist seniors with the selfie step to avoid blurry submissions.

Persons With Disabilities (PWD)

PWD users may have difficulty registering alone.

Allowed assistance:

• Family member

• Primary caregiver

• Companion

The companion may help take the ID photo and selfie. Details must still match the PWD user’s ID (unless guardian registration is required).

For Foreign Nationals

Foreign nationals may register a Globe SIM under special rules depending on their stay type (tourist, resident, student, work visa holder).

Requirements include:

• Passport

• Philippine address (hotel, Airbnb, condo, employer housing)

• Visa details

• Departure date (for tourists)

• Alien Certificate of Registration (ACR), if available

Tourist SIM validity:

• Valid only for the length of stay

• Expires after departure unless extended with proper documents

Common issues faced by foreigners:

• Uploading non-passport ID → always use passport

• Incorrect address format → write full, correct address

• Selfie too dark → use hotel room lighting or natural light

For Business / Corporate SIMs

Companies using Globe postpaid or prepaid lines must register under their authorized representative.

Required documents:

• Business Permit

• SEC / DTI registration

• Authorized representative’s valid ID

• Board Resolution or Authorization Letter

• List of employee-assigned SIM numbers

Important:
When an employee leaves the company, the company must update registration details immediately to avoid identity misuse.

Globe at Home Prepaid WiFi SIM Registration (192.168 l 254.254 Login

Many new Globe at Home Prepaid WiFi users wonder why their modem connects but data won’t load. In most cases, the SIM is not yet registered or the modem requires verification through the admin dashboard. Completing the globe sim registration process for your WiFi SIM ensures your device gets full internet access, stable signal, and uninterrupted service.

Below is the complete guide for registering your Globe at Home SIM, including modem login instructions, ID requirements, and troubleshooting steps.

Step 1: Login Credentials

Before registering your SIM, you must access the modem dashboard using its default gateway.

Default Login Details for Most Globe at Home Devices

• IP Address: 192.168.254.254

• Username: admin

• Password: admin
  (Sometimes the password is printed on the modem sticker. Always check the label on the back or bottom of your device.)

Step 2: If you cannot access the dashboard:

• Make sure your device is connected to the WiFi network

• Type the IP address carefully (avoid “l” instead of “1”)

• Use Chrome or Safari for best compatibility

• Restart modem if the dashboard doesn’t load

Accessing the modem is the first step since many Globe at Home models redirect you automatically to the SIM registration page.

Step 3: Open your browser and go to 192.168.254.254

This loads the Globe admin dashboard.
If your modem supports auto-redirect, it will take you straight to the registration page.

Step 4: Log in using admin details

• Type admin for username

• Type admin for password
  (Or use the password from the modem sticker)

Once logged in, look for the SIM Registration button.

Step 5: Enter your Globe at Home SIM number

The modem usually displays the SIM number automatically.
If it does not:

• Check the SIM tray

• Look at the SIM card packaging

• Dial *#06# from a phone if inserted temporarily

Correct SIM number is required to receive OTP.

Step 6: Enter the OTP sent to your phone

Even though it’s a WiFi SIM, the OTP arrives either:

• On your registered mobile number (linked to your modem)

• Through the modem dashboard “Messages” tab

If OTP doesn’t appear:

• Refresh the dashboard

• Check “SMS” or “Messages” section

• Try again after two minutes

Step 7: Fill in your personal details

Provide:

• Full name

• Birthday

• Nationality

• Complete address

Information must match your valid ID to avoid rejection.

Step 8: Upload a clear photo of your valid ID

Use the same ID rules as mobile SIM registration.

Tips for smooth approval:

• Use bright lighting

• Hold ID steady

• Avoid shadows and glare

• Don’t crop or zoom too close

Step 9: Upload your selfie

Your selfie must clearly show your face.
Your appearance should match your ID photo.

Step 10: Submit form + save your reference number

The screen will show a Globe Registration Reference Number.
You will also receive this via SMS inside the modem’s message inbox.

Save this number for future status checks.

Globe at Home Registration Link (Optional Method)

If your modem does not auto-redirect, you can register using the main Globe website.

Steps:

1. Go to the official Globe registration link.

2. Enter the mobile number associated with your WiFi SIM.

3. Enter the OTP sent via modem inbox.

4. Upload ID + selfie.

5. Submit and save the reference code.

This method works for older modems or prepaid WiFi units without dashboard registration prompts.

Troubleshooting for Globe at Home SIM Registration

SIM Does Not Receive OTP

• Refresh modem dashboard → “SMS Inbox”

• Restart modem

• Switch WiFi to mobile data

• Re-enter SIM number

• Try again during low-traffic hours (morning or late evening)

Dashboard Login Fails

• Ensure IP is typed exactly: 192.168.254.254

• Use Chrome browser

• Clear browser cache

• Restart modem

• Use LAN cable instead of WiFi

ID Upload Keeps Failing

• File must be under 2MB

• Use PNG or JPG

• Re-take photo in daylight

• Remove plastic ID cover

Selfie Rejected

• Face the camera directly

• Avoid side angle

• Remove glasses, cap, or hat

• Ensure image is not too dark

No Signal on WiFi SIM

• Reposition modem near a window or elevated area

• Switch modem to LTE/4G mode

• Check for Globe maintenance in your location

• Reinsert SIM and reboot device

How to Check Globe SIM Registration Status & Reference Number

After completing your SIM Registration Globe, the next important step is checking whether your submission was approved, pending, or rejected. Many users skip this part and end up confused when their calls, texts, or mobile data suddenly stop working. By checking your status and saving your reference number properly, you can avoid service interruptions and fix issues before they affect your number.

Below is the full guide for viewing your registration status and understanding how Globe reviews your submission.

Where to Find Your Reference Number

Your Globe Reference Number serves as official proof that you successfully submitted your registration. You will need it for:

• Checking registration status

• Editing your details

• Verifying records with Globe

• Troubleshooting rejected submissions

• Processing SIM replacement

Globe provides the reference number through several channels.

1. On-screen confirmation after submission

After you click Submit, the website or app displays your reference number immediately.
It is a combination of letters and numbers.

Tip:
Take a screenshot right away. Many users close the page before saving it.

2. SMS confirmation message

Globe also sends a text message that contains your reference ID.
This message is stored inside your phone’s inbox or modem dashboard (for Globe at Home users).

3. GlobeOne App

Inside the app:

• Go to Account

• Select your registered number

• Tap SIM details

• Your reference number appears under Registration Info

This is the easiest method if you lose the original confirmation message.

4. Modem Dashboard (for Globe at Home WiFi)

Open:
192.168.254.254 → Login → SMS / Messages

The reference number is stored with the OTP and confirmation messages.

What Each Status Means (Approved, Pending, Rejected)

After registration, your status can fall under one of the following categories. Understanding these statuses helps you know what to do next.

1. Approved

Your SIM is fully registered and active.

What this means:

• You can use calls, texts, and mobile data normally

• Your identity has been verified

• No further action is required

Why users get approved immediately:

• ID photo is clear

• Selfie matches ID

• All details accurate

• Strong signal during submission

2. Pending

Your registration is submitted but still under review.

Common reasons for pending status:

• System is processing your ID

• Selfie requires manual verification

• High volume of submissions

• Weak connection caused partial upload

3. Rejected

Your registration did not pass verification.

Most common causes of rejection:

• Blurry or unclear ID

• ID does not match entered details

• Selfie too dark

• Wrong information (birthdate, name, address)

• Cropped ID edges

• Expired ID

Your SIM remains active temporarily, but you must correct the issue to avoid deactivation.

4. No Record Found

This error appears when the system cannot detect your registration even after submission.

Possible reasons:

• Wrong reference number typed

• Submission failed due to system downtime

• Page closed before proper saving

• Registration not completed

How to Check Sim Registration Status Online

Follow these steps:

1. • You can register for a Globe SIM card by visiting the official website.

   • Please enter the mobile number that you have registered.

   • In the event that a reference number is requested, please provide it.

   • The status of your application should be Approved, Pending, or Rejected.

It is possible that the system is undergoing maintenance if you cannot view your status.

Can You Check Status Through the GlobeOne App?

Yes. The app shows:

• In the process of registering
• Information provided by the individual
• The date on which you registered
• Number of references

Using this method, you will be able to verify that your SIM registration has been completed in the shortest amount of time.

What to Do If Your Status Is Incorrect

It is possible for your record to display the incorrect status as a result of syncing problems.

If it shows Pending for more than 48 hours:

• You may need to restart your device
• The GlobeOne app should be opened and refreshed
• The reference code must be entered again
• Use the web portal to re-register if your registration is still pending

If it shows Rejected:

• Obtain a clearer identification and repeat the registration process
• Make sure that the selfie matches your identification
• Incorrect personal information should be corrected

If it shows No Record:

• Registration may not have saved properly → redo the process

How to Edit or Update Registered Globe SIM Details

In the course of Globe SIM registration, a number of subscribers submit incorrect information, including incorrect spelling of their names, outdated addresses, incorrect birthdates, or blurred photos of their identification. If these errors are not corrected, verification delays can occur, submissions may be rejected, or account updates may be delayed.

You have the option of editing or updating your registration details, but you must follow the correct steps to avoid duplicate records or further rejections. Please refer to the following guide for instructions on how to update your information and what to expect during the correction process.

Change Name

Steps to correct your registered name:

• You can register a Globe SIM card online or by downloading the GlobeOne application.
• Edit the SIM details by clicking on Edit SIM Details.
• Verify your mobile number with an OTP by entering your mobile number.
• Your full name should be entered exactly as it appears on your valid identification.
• If you wish to confirm the updated name on your ID, please re-upload it.
• Your updated reference number should be submitted and saved.

Change ID

The most common reason for registration rejection is an incorrect or unreadable ID. Your registration must be updated immediately if you have entered the wrong ID or your ID has expired.

How to update your ID:

• The SIM registration update can be accessed through the GlobeOne app or the SIM registration update page.
• Update the ID by accessing Edit Details.
• Your valid ID should be photographed again in a clear, professional manner.
• The new ID should be uploaded and the changes should be submitted.
• Ensure that the reference number has been updated.

Correct Birthday or Address

Small mistakes in birthdate or address can cause mismatches later when verifying your identity or replacing your SIM.

Steps to correct birthdate or address:

• The GlobeOne app or the official registration website should be opened.
• You can edit the SIM registration details by clicking Edit SIM Registration Details.
• The birth date or address should be typed correctly.
• To verify your ID, please upload it again.
• Update your reference number and save it.

Globe SIM Registration Troubleshooting Guide

Globe users frequently experience errors during Globe registration, such as missing OTPs, rejected ID photos, failed uploads, or system outages. Typically, these issues are caused by weak signals, incorrect information, or a congested server. Listed below is a troubleshooting guide that provides clear, practical solutions so that you can complete your registration without experiencing the same issues again.

1. OTP Not Received

Happens due to weak signal, wrong number, blocked SMS, or network congestion.
Fixes: Restart phone, switch to mobile data, toggle airplane mode, resend OTP after 2 minutes, avoid peak hours.

2. ID Photo Rejected

ID gets rejected when it’s blurry, dark, cropped, expired, or mismatched with entered details.
Fixes: Use bright lighting, clear photo, readable details, full ID edges, updated ID, accurate personal information.

3. Upload Errors

Uploads fail due to large file size, slow internet, outdated browsers, or blocked permissions.
Fixes: Compress ID under 2MB, use Chrome or Safari, switch to mobile data, close background apps, retry during low-traffic hours.

4. SIM Not Detected / No Signal

Registration cannot proceed if the SIM has no signal.
Fixes: Reinsert SIM, restart phone, switch to LTE/4G, try in another device, check for outages.

5. Registration Link Not Working

Often, website errors are caused by incorrect URLs, server problems, browser cache, or unstable internet connections.

It can be fixed by clearing the cache, using Incognito Mode, switching networks, using another browser, and retrying after a period of time.

When to Re-register

If the status is Rejected, No Record Found, incorrect details, or the reference number has not been saved, this field must be filled out.

When to Visit a Globe Store

For old or damaged SIM cards, multiple rejections, ID mismatches, and instances in which an OTP cannot be received, this step is necessary.

How to Activate Globe SIM for Prepaid, Postpaid & Platinum Users

The Globe sim registration process is the same for all Globe subscribers, however each plan type has its own set of rules that you need to be familiar with. If you have a prepaid number, a postpaid plan that has been in place for a long time, or a premium Platinum line, the steps below will provide you with information regarding what applies to your account.

Prepaid SIM Registration

Prepaid users must complete registration manually through the official Globe portal or the GlobeOne app.

What prepaid users need:

• Please provide your mobile phone number
• Identification that is valid
• Self-portrait
• Personal information that is accurate
• Obtaining an OTP

How prepaid registration works:

• Your mobile number should be entered.
• OTP verification is required.
• Your personal information should be provided.
• Upload a valid identification document and a selfie.
• Your reference number should be saved.

Postpaid SIM Registration

As a result of submitting documents when applying for their postpaid plan, most postpaid users already have verified identities on file. It should be noted, however, that some SIM registrations still require confirmation under the SIM Registration Act.

Postpaid Registration steps:

• Select your number from the GlobeOne app.
• A message such as “SIM Registration Needed” may appear if verification is necessary.
• OTP is used to verify identity.
• Verify the information provided.
• In the event that an updated ID is requested, please upload it.

Platinum SIM Registration

In addition to receiving premium support, Platinum subscribers are still required to register. The information from your account may be pre-registered by Globe, but you are still required to confirm or update it.

How to register a Platinum SIM:

• The GlobeOne app or the Platinum service channels should be opened.
• You can access your account settings by clicking on the link below.
• Your number will be verified using an OTP.
• Please confirm the details of your account.
• Upload a photo of yourself and your ID.

Key Differences Between Prepaid, Postpaid & Platinum Registration

It is possible to experience problems with your calls, texts, banking OTPs, and mobile data if you lose your SIM or use an old, damaged card. The Globe network allows you to keep your number by replacing the SIM card and re-registering it properly. The steps below explain how to obtain a replacement SIM card and ensure your number remains active regardless of whether your SIM card was misplaced, broken, or unreadable during the process of Globe SIM.

Replace Lost SIM with Same Number

A new SIM card can be issued by Globe with the same mobile number so you won’t lose access to your accounts, contacts, banking OTPs, or applications in the event that your SIM card is lost or stolen.

Step-by-step replacement process

• For more information, please contact your nearest Globe Store.
• Let the staff know that you wish to replace your SIM card with the same number.
• For verification of your identity, please present a valid identification card.
• You will be asked to provide the details of your previous SIM registration by Globe.
• It is necessary to obtain a new SIM card and link it to your old number.
• Your phone must be equipped with a new SIM card.
• The activation process takes only a few minutes to complete.

Re-Registration Steps

The user may be required to register again if the registration details are incorrect, the submission is rejected, or the ID information is mismatched. Re-registration is possible at any time as long as your number is still active.

How to re-register your SIM

• The SIM Registration page can be accessed by clicking here.
• Verify your mobile number with an OTP by entering your mobile number.
• Please correct the information you provided.
• Please upload a clearer photograph of your valid identification.
• Make sure that the lighting is appropriate for a new selfie.
• Your new reference number should be submitted and saved.

Where to Visit (Globe Store Appointment)

It is recommended that you visit a Globe Store if you are experiencing difficulties registering online.

How to book a Globe store appointment

• The GlobeOne app or the Globe appointment website can be accessed by opening the app.
• Choose the store location that is most convenient for you.
• You may choose to replace your SIM card or get assistance with registration.
• You may choose a time slot that is convenient for you.
• Please bring a valid photo identification to your appointment.

Your identity will be verified manually by store staff, and SIM registration issues that cannot be resolved online will be resolved by the store staff.

Benefits of Registering Your Globe SIM

Globe SIM ensures that your number is protected, active, and fully functional. In addition to strengthening your security, it also prevents unauthorized use, SIM cloning, and scam attempts. Furthermore, registration ensures continuity of service, meaning that your calls, texts, and mobile data will not be deactivated as a result of RA 11934.

Users who have verified their accounts have access to Globe promotions, rewards, and app-based offers that are not available to unregistered numbers. Moreover, it improves scam protection by associating each SIM with an identifiable identity, thereby reducing fraud and securing digital accounts such as GCash and banking apps.

As a result of SIM registration, your mobile identity is secured, your daily connectivity is maintained, and Globe services are unlocked without interruption.

What is Globe Network in Philippines

Globe Telecom, Inc., founded in 1935 and headquartered in Taguig, Metro Manila, is one of the Philippines’ leading telecommunications companies, offering mobile, fixed-line, broadband, and a wide range of digital services.

The network had approximately 54.7 million mobile subscribers as of November 2023, making it the second-largest network in terms of subscribers.

Since 2003, Globe has been a pioneer in the field of connectivity, launching 3G in 2003, 4G LTE in 2013, and, in 2019, the Philippines’ first 5G network, which now covers a majority of the country including Metro Manila, Cebu, and Davao.

Besides telecommunications, Globe offers a variety of fintech and digital products, including its GCash mobile wallet, which had over 81 million active users by January 2025, health technology (KonsultaMD), entertainment (KROMA/Anima), and gaming platforms (Globe Gamer Grounds).

Globe Customer Support & Appointment Booking

In the event that you are experiencing problems with Globe sim activation and are unable to resolve them online, Globe offers several support channels to assist you. Globe’s app, hotline, or in-store appointments can be used to resolve OTP errors, rejected IDs, SIM replacements, or postpaid verification issues. The purpose of this section is to provide an overview of how each support option works and when it should be used.

If you encounter any issues or have questions regarding your SIM registration.

• Call Hotlines: Dial 211 from your Globe mobile or (02) 7730-1000 from a landline.

• Visit: Go to the nearest Globe Store or authorized retailer for in-person assistance.

• Online Support: Access Globe’s Help & Support at globe.com.ph/help.

• GlobeOne App Support: The GlobeOne app is the fastest way to get help because it provides real-time account information and access to self-service tools.

When to Use Each Support Option

FAQs