Globe SIM Registration Philippines: Complete Step-by-Step Guide
Everything you need to register your Globe SIM card and avoid service interruption under RA 11934
Last Updated: January 2026 | Reading Time: 15 minutes
⚠️ Important Notice: All Globe SIM cards must be registered to avoid permanent deactivation. If you’re experiencing service interruptions, blocked texts, or failed calls, registration is likely the cause. Follow this guide to fix the issue.
Several mobile users continue to experience service interruptions, blocked texts, failed calls, and sudden data issues due to improper SIM registration. As a result of the government’s implementation of stricter rules under RA 11934 (SIM Registration Act), these problems have become more prevalent.
This comprehensive guide will help you:
- ✅ Complete Globe SIM registration correctly
- ✅ Fix registration errors and rejections
- ✅ Update your registered information
- ✅ Maintain uninterrupted mobile service
📋 Table of Contents
What is SIM Registration and Why is it Mandatory?
SIM registration is the legal process of linking your mobile number to your verified identity using government-issued identification. This requirement became mandatory under Republic Act No. 11934, known as the SIM Registration Act.
Why the Government Made it Mandatory
🛡️ Reduce Scams & Fraud
Text scams, phishing calls, and unauthorized account access have decreased significantly
🔒 Prevent Identity Theft
Only verified users can own and operate mobile numbers
⚖️ Enable Law Enforcement
Authorities can trace criminal activities back to registered users
✅ Protect Consumers
Banks and online services can verify user identity more securely
What Happens if You Don’t Register?
⚠️ Serious Consequences:
- Temporary service suspension – Calls, texts, and mobile data will stop working
- Permanent deactivation – After the grace period, your number will be completely deactivated
- Loss of linked services – Banking OTPs, social media accounts, and app verifications will fail
- No number recovery – Once deactivated, you cannot reactivate the same number
Benefits of Completing Registration
- ✅ Uninterrupted access to calls, texts, and mobile data
- ✅ Protection from unauthorized SIM replacement
- ✅ Secure use of banking and financial apps
- ✅ Continued access to OTP-based services
- ✅ Legal compliance with Philippine telecommunications law
Who Must Register Their Globe SIM Card?
SIM registration applies to all mobile users in the Philippines, regardless of how long they’ve been using their number. Here’s who needs to register:
New SIM Card Users
Anyone who buys a new SIM card must register it before the number becomes fully active. Registration required within 30 days of purchase.
Existing Globe Users
Subscribers using their SIM for years still need to register. Previous usage history does NOT exempt you from this law.
Postpaid Subscribers
Postpaid and premium users must confirm or update information through official Globe channels, even if verified during application.
Prepaid WiFi Users
SIM cards in prepaid WiFi modems, pocket WiFi, and LTE routers must be registered to prevent internet service interruption.
Minors (Under 18)
SIMs used by minors must be registered under a parent or legal guardian’s name using valid identification. Direct registration not allowed.
Foreign Nationals & Tourists
Visitors must register using passport details and proof of stay. Registration valid for duration of visa or tourist stay.
Documents and Requirements Needed Before Registration
Before beginning the SIM registration process, prepare these essential documents to avoid delays or rejection:
✅ Valid Government-Issued Identification
Your ID must be currently valid (not expired), clear and readable (no damage, blur, or glare), and match your legal name exactly.
Accepted IDs in the Philippines:
| Primary IDs | Secondary IDs |
|---|---|
| ✅ Philippine Passport | ✅ Postal ID |
| ✅ Driver’s License | ✅ Voter’s ID |
| ✅ National ID (PhilSys) | ✅ Senior Citizen ID |
| ✅ UMID | ✅ PWD ID |
| ✅ SSS ID / GSIS ID | ✅ Company ID (with authorization) |
| ✅ PRC ID | ✅ School ID (for minors) |
For foreign nationals: Passport (mandatory), Work permit or student visa, ACR I-Card
📝 Personal Information You’ll Provide
- Full legal name (exactly as written on your ID)
- Date of birth (match your ID format)
- Gender (as indicated on government records)
- Complete residential address (include street, barangay, city, province, ZIP code)
- Nationality (Filipino or foreign national)
- ID number (type and number shown on your ID)
⚠️ Common Mistakes to Avoid:
- Using a nickname instead of legal name
- Entering outdated address
- Wrong birthdate format
- Typos in ID number
📸 Clear Selfie Photo for Verification
Globe uses facial recognition to match your selfie with your ID photo. Follow these requirements:
Selfie Requirements:
- ✅ Face the camera directly (no side angles)
- ✅ Remove glasses, hats, masks, and sunglasses
- ✅ Use bright, natural lighting
- ✅ Keep background plain and uncluttered
- ✅ Ensure your full face is visible
- ✅ No filters or editing
Technical specs: JPG or PNG format, under 2MB, minimum 640×480 pixels
📡 Active Globe SIM and Internet Connection
Make sure:
- Your SIM card is inserted in a working device
- The phone has signal (at least 1-2 bars)
- You can receive SMS messages for OTP verification
- Mobile data or WiFi is stable (registration takes 5-10 minutes)
How to Register Your Globe SIM (3 Official Methods)
Globe Telecom offers three convenient ways to register your SIM. All methods are free and officially recognized under the SIM Registration Act.
Method 1: Online Registration
Via Globe Website (Recommended)
Best for: Users who want to register from any device (phone, laptop, tablet)
- No app installation required
- Works on any browser
- Fastest for new registrations
Method 2: GlobeOne App
Via Mobile Application
Best for: Existing Globe users with the app already installed
- Auto-fills personal information
- Integrated with Globe services
- Easy to edit details later
Method 3: In-Person
Visit Globe Store
Best for: Users facing repeated online errors or without internet access
- Staff assistance available
- Immediate troubleshooting
- Can replace damaged SIMs on the spot
Ready to Register Your Globe SIM?
Choose your preferred method and complete registration in just 10-15 minutes
Step-by-Step Registration Process
Follow this detailed walkthrough for each registration method:
🌐 Online Registration (Globe Website)
Open the Official Registration Portal
- Go to new.globe.com.ph/simreg on any web browser
- Make sure your internet connection is stable
- Click the “Register Now” button to begin
Enter Your Globe Mobile Number
- Type your 10-digit Globe number (format: 09XXXXXXXXX)
- Do not include +63 or country code
- Ensure your SIM card is inserted and has signal
Verify Your Number with OTP
- Click “Send OTP”
- Wait for a 6-digit code to arrive via SMS (usually 1-2 minutes)
- Enter the OTP in the verification field
- Important: OTP expires after 5 minutes. Request new one if needed
OTP not received? Check if inbox is full, restart your phone, or switch between WiFi and mobile data
Fill in Your Personal Details
Enter your information carefully. Even small errors can cause rejection:
| Field | What to Enter | Example |
|---|---|---|
| Full Name | Legal name (First, Middle, Last) | Juan Miguel Santos |
| Birthdate | Format: MM/DD/YYYY | 05/15/1995 |
| Gender | Male / Female / Prefer not to say | Male |
| Address | Complete with barangay, city, ZIP | 123 Mabini St, Brgy San Jose |
| ID Type | Choose from dropdown | Driver’s License |
| ID Number | Exact number on your ID | N01-12-345678 |
Upload Your ID and Take a Selfie
Uploading your ID:
- Click “Choose File” or “Upload ID”
- Select a clear photo of your ID (front side only)
- Make sure all text is readable
- File size should be under 2MB (JPG or PNG)
Taking your selfie:
- Click “Take Selfie” to activate your camera
- Position your face in the center of the frame
- Remove any obstructions (glasses, masks, hats)
- Ensure good lighting (face a window or lamp)
Review and Submit
- Carefully check all entered information
- Make sure your name matches your ID exactly
- Verify your address is complete and correct
- Click “Submit” to complete registration
Save Your Reference Number
After submission:
- A confirmation screen appears with a reference number
- You’ll also receive an SMS with the same reference number
- Save this number – you’ll need it to check status or edit details later
Example format: GLOB-SIM-2026-1234567
⏱️ Processing Time: Registration approval typically takes 24-48 hours. You’ll receive an SMS notification once approved.
Common Registration Problems and How to Fix Them
Even with correct information, technical issues or system errors can occur. Here are the most common problems and their solutions:
🔴 Problem 1: OTP Not Received
Symptoms: No SMS arrives after clicking “Send OTP”, verification code takes longer than 5 minutes, or message says “OTP expired”
✅ Solutions:
Check 1: Phone Signal
- Ensure your phone shows at least 1-2 signal bars
- Move to an open area if indoors
- Turn airplane mode off and on to reset connection
Check 2: SMS Inbox
- Delete old messages if your inbox is full
- Disable any SMS blocking apps temporarily
- Check your spam/junk folder
Check 3: Network Mode
- Switch from WiFi to mobile data (or vice versa)
- Restart your phone to refresh network settings
If nothing works: Try registering during off-peak hours (early morning or late evening) or contact Globe support at 211
🔴 Problem 2: ID Photo Rejected
Symptoms: Error message “ID not readable” or “ID verification failed”, submission stuck at ID upload step
✅ Solutions:
- Photo Quality: Retake in bright, natural lighting (near a window), remove plastic covering, ensure no glare/shadows
- File Format: Save as JPG or PNG, compress if larger than 2MB, minimum 640×480 pixels
- ID Validity: Verify ID hasn’t expired, use front side only, all corners visible
- Matching Info: Name on ID must match exactly what you typed
Still rejected? Try using a different ID from the accepted list or visit a Globe Store for in-person verification
🔴 Problem 3: Selfie Verification Failed
Symptoms: “Face not recognized” error, “Please retake selfie” message appears repeatedly
✅ Solutions:
Lighting & Angle
- Face directly toward camera
- Use bright, even lighting
- Plain background
Face Visibility
- Remove glasses/sunglasses
- Take off hats/caps
- Remove masks completely
Camera Quality
- Clean camera lens
- Hold phone steady
- Avoid motion blur
Pro tip: Match your selfie expression to your ID photo as closely as possible for better facial recognition
🔴 Problem 4: No Service After Registration
Symptoms: Phone shows “No Service” or “Emergency Calls Only”, cannot make calls or send texts after completing registration
✅ Solutions:
- Basic Troubleshooting: Restart your device, reinsert SIM card properly
- Network Settings: Enable Mobile Data, set Network Mode to 4G/LTE, turn off Airplane Mode
- Check Service Status: Visit Globe’s service status page for maintenance updates
- Allow Activation Time: Registration approval can take 24-72 hours
- Verify Status: Use GlobeOne app to check if SIM is marked “Registered”
If problem persists after 3 days: Visit a Globe Store with your ID and reference number. You may need a SIM replacement if damaged.
🔴 Problem 5: GlobeOne App Not Showing “Register SIM” Option
Symptoms: App is installed and working, but “Register SIM” button missing from menu
✅ Solutions:
- Update the App: Open Play Store/App Store, search “GlobeOne”, tap Update if available
- Check SIM Status: Button may be hidden if your SIM is already registered
- Log Out & Back In: Go to Settings > Logout, close app, reopen and log in again
- Clear App Cache (Android): Settings > Apps > GlobeOne > Storage > Clear Cache
- Use Alternative Method: Register via Globe website or visit a Globe Store
Still Having Problems?
What to Do After Successful Registration
Once your registration is approved, follow these steps to ensure your service is fully activated:
Restart Your Device
Turn off your device completely, wait 10-15 seconds, then turn it back on. This refreshes the network connection.
Check Network Signal
Look for 3-5 signal bars displaying “Globe” or “Globe LTE”. If weak, move to an open area.
Test Basic Services
Make a test call, send an SMS, enable mobile data, and test OTP services to confirm everything works.
Save Reference Number
Screenshot the confirmation, write it down, save the SMS, and email it to yourself for backup.
Explore Globe Services
Check balance (*143#), subscribe to promos, share load, and explore Globe Rewards points.
Monitor First 48-72 Hours
Keep your phone on to receive system updates and monitor for any service interruptions.
Frequently Asked Questions (FAQs)
Find quick answers to the most common questions about Globe SIM registration:
❓ Can I register my SIM using GCash or other e-wallets?
No, SIM registration cannot be completed through GCash, PayMaya, or any third-party e-wallet app. Registration must be done through official Globe website (new.globe.com.ph/simreg), GlobeOne mobile app, or Globe Store in-person. However, you can check your registration status through the GlobeOne app.
❓ What if I lost my registered SIM card?
If your registered Globe SIM is lost or stolen:
- Report immediately: Call Globe at 211 or (02) 7730-1000
- Request SIM replacement: Visit nearest Globe Store with valid ID (fee: ₱50-100)
- Re-register if needed: Your details should transfer automatically, but confirm with staff
Important: Don’t delay reporting. Scammers can use it for fraud if not deactivated quickly.
❓ Do I need to register again if I transfer my SIM to another phone?
No, you do NOT need to register again when switching phones. SIM registration is tied to your mobile number and personal identity, NOT your phone device.
You CAN freely: Move SIM between phones, upgrade to new device, use same SIM in tablet or mobile WiFi device.
You WOULD need to re-register if: You replace your SIM card with a new one (lost, damaged, or upgraded) or change your mobile number entirely.
❓ Can I register a SIM using someone else’s ID?
No, this is strictly prohibited under the SIM Registration Act. The person using the SIM must be the person registered. The ID used must belong to the actual user.
Legal consequences:
- SIM can be deactivated immediately if discovered
- You may face legal penalties under RA 11934
- Person whose ID you used can also be held liable
Exceptions: Minors – parents/guardians can register for children under 18. Authorized representatives – companies can register for employees with proper documentation.
❓ How long does Globe SIM registration approval take?
Typical processing time:
- ✅ 24-48 hours for most registrations
- ✅ Instant to 6 hours if using GlobeOne app with pre-filled details
- ✅ 3-5 business days if there are issues requiring manual review
Check your status: Use GlobeOne app (Account > SIM Registration Status), visit Globe portal and click “Check Status”, or call Globe at 211
If approval takes longer than 5 days: Contact Globe support and provide your reference number for an update.
❓ Can tourists register a Globe SIM in the Philippines?
Yes, foreign tourists can register Globe SIM cards.
Requirements for tourists:
- Valid passport (required as primary ID)
- Tourist visa or entry stamp in passport
- Local address in Philippines (hotel address acceptable)
Registration process: Purchase Globe Tourist SIM (available at airports, Globe Stores, convenience stores), visit new.globe.com.ph/simreg, enter your details with passport information, upload passport photo and selfie. Tourist SIM registration is valid for the duration of your tourist visa.
❓ Do I have to pay for Globe SIM registration?
No, Globe SIM registration is completely FREE. There are no fees charged by Globe for registering your SIM, checking registration status, editing details, or receiving OTP codes.
You WOULD pay fees for: SIM replacement if lost/damaged (₱50-100), buying a new SIM card (₱30-50), or load for promos (separate from registration).
⚠️ Beware of scams:
- Globe will NEVER ask for payment to complete registration
- Ignore text messages asking for fees
- Don’t trust third-party websites offering “paid registration services”
- Only use official Globe channels
Contact Globe Support for SIM Registration Help
If you encounter issues that you cannot resolve on your own, Globe provides multiple support channels:
Call Customer Service
From Globe mobile: Dial 211 (toll-free)
From any phone: Call (02) 7730-1000
Available 24/7. Best time: 9 AM – 5 PM weekdays
GlobeOne App Chat
Open GlobeOne app, tap the Chat icon, type your issue. Support agent or chatbot will assist you.
Response time: Usually 5-10 minutes
Visit Globe Store
What to bring: Your phone with SIM, valid ID, reference number
Most stores: 10 AM – 7 PM daily
Email Support
Send your concern to: [email protected]
Include: Mobile number, issue description, reference number, screenshots. Response: 24-48 hours
Social Media
Facebook: Message Globe Telecom official page
Twitter: Tweet or DM @talk2GLOBE
Response: 30 mins – 4 hours
Globe at Home WiFi
For WiFi SIM issues:
Call 211 (say “Globe at Home”) or (02) 7730-1515
Don’t Let Your SIM Get Deactivated
Complete your Globe SIM registration today and maintain uninterrupted mobile service. The process only takes 10-15 minutes.
✅ Important Reminders
DO’s
- Register as soon as possible
- Use valid, unexpired ID
- Double-check all spelling
- Take clear photos
- Save your reference number
- Keep your SIM active
- Test services after registration
DON’Ts
- Don’t use someone else’s ID
- Don’t submit blurry photos
- Don’t provide fake information
- Don’t register multiple times
- Don’t ignore rejection notices
- Don’t throw away reference number
- Don’t wait until last minute
About This Guide
This Globe SIM registration guide is regularly updated to reflect the latest requirements, procedures, and policies under the SIM Registration Act (RA 11934) in the Philippines. All information is based on official Globe Telecom announcements and government telecommunications regulations.
Last Updated: January 2026 | Author: Liezel, Telecommunications Content Specialist
Disclaimer: While we strive to provide accurate information, policies may change. Always verify critical details with Globe Telecom official channels.
