How to Book Globe Appointment Online

The advantage of making an Globe Appointment online is that you can save time by spending hours in line at the stores. You can choose a particular date, time and place of the store, which fits your schedule in case you require SIM replacement, plan changes, and billing, or even when your device requires a repair, through the online system at Globe. This is a step-by-step guide to all the requirements and tips needed to help you get your slot successfully.

Why Book a Globe Appointment Online?

The online booking system will remove the problem of long queues especially during peak periods or holidays as experienced by Globe. Key benefits include:

No waiting: Be served as soon as you come at the time you are scheduled.
Flexible slot: Select the available dates up to 30 days in advance, on weekends at certain stores.
Store locator: Select one of the closest Globe Stores, Globe Authorized Payment Center, and service partners.
Confirmation alert: Get a SMS and email reminder to ensure that you never miss your slot.
Contactless: There are some services where you can walk-in with a QR code verification based on booking.

As the pandemic persists, online booking has become mandatory in some of the high-demand services such as SIM replacement by Globe so that it can safely handle crowds.

Services Available for Online Booking

Globe offers appointments for most customer needs:

Service Type	Examples
SIM Services	SIM replacement, SIM upgrade, SIM registration issues
Plan Changes	Prepaid to postpaid conversion, plan upgrade/downgrade, new subscriptions
Billing & Payments	Billing disputes, payment arrangement, reconnection requests
Device Support	Phone repairs, warranty claims, accessory activation
Broadband/Home	Globe At Home WiFi installation, troubleshooting, upgrades
Business Accounts	Corporate plan changes, bulk SIM requests

Not all stores offer every service – check availability when selecting your slot.

How to Book Globe Appointment Online?

Through the official webpage which URL is “https://www.globe.com.ph/”, book an appointment. Provide all necessary information and share their problems. It will assign a related person who will solve your problem.

Follow these exact steps on Globe’s official system:
1. Visit the Official Site
  Go to www.globe.com.ph → Scroll to “Help & Support” → Click “Book Appointment” or use direct link: Globe Appointment Portal.
2. Log In or Sign Up
  - Enter your Globe number and OTP.
  - Or use email/password if you have a GlobeOne account.
3. Select Service Type
  Choose from dropdown: SIM Replacement, Plan Change, etc.
4. Pick Store Location
  - Enter city/zip code.
  - View map with available stores and hours.
  - Select your preferred branch.
5. Choose Date & Time
  - Pick from green-highlighted slots (real-time availability).
  - Slots typically 15-30 minutes each.
6. Confirm & Get Reference
  - Review details.
  - Submit → Receive SMS/email with confirmation code and QR code.
Pro Tip: Book during off-peak hours (weekdays 10AM-2PM) for more slots.

Via Globe App Book Appointment

STEP 1: Download GlobeOne App
STEP 2: Install the App and log in to their account.
STEP 3: On the Dashboard ” Book Appointment” option will show and click.
STEP 4: Open the appointment form and fill it.
STEP 5: Choose Date, Time, and branch.
STEP 6: Click on the submit button. Your appointment will be booked successfully notification will show.

Globe Appointment Hotline

Dial Globe Helpline Number.
Start communication with the representative.
Share their problem that you are facing.
It will book your appointment.

Note: Must share the nearest Globe store location, time, and date.

Choose the Type of Appointment

Everyone is facing different issues, which are given below, and every representative of Globe Network will not solve. So, at the time of appointment booking must select the issue.

New mobile plan subscription
SIM replacement
Billing inquiries
Technical support
Device repairs
Plan upgrades or downgrades

Make sure to choose the correct service to ensure you’re assigned to the appropriate Globe customer service representative at the store.

What to Bring to Your Appointment

Arrive 5-10 minutes early with:
- Printed/Screenshot confirmation (QR code).
- Original ID + photocopy.
- Globe number/account details.
- Supporting docs: Old SIM, warranty card, billing statement, proof of purchase.
- Charged phone for testing.
Store staff will scan your QR code to start service immediately.

How to Prepare

Before heading to the Globe store, make sure you have all the necessary information and documents ready to ensure a smooth transaction.
If you’re going for a technical or device-related service, it’s helpful to have any troubleshooting steps you’ve already tried.

In-Store Experience

When you arrive at the Globe store, you’ll be attended to based on your pre-scheduled appointment.
This streamlined process ensures you spend less time waiting and more time getting the support you need.

Common Issues and Fixes

Problem	Solution
No slots available	Try different stores, dates, or early morning
Login fails	Clear cache, use incognito, or reset password via 211
OTP not received	Check signal, wait 2 mins, request resend (up to 3x)
ID rejected	Use clear photo, full face visible, valid expiry
Site down	Use GlobeOne app or call 211 /Globe/ or (02)7730-1000

Walk-in option: Allowed for urgent cases but expect 1-2 hour waits.

Booking for Globe Business Services

If you’re a business customer, Globe also offers appointment booking for its enterprise solutions, such as corporate mobile plans, internet connectivity, and digital transformation services.
The process is similar but may require additional documentation, depending on your business needs.

Benefits of Booking an Online Appointment with Globe

Quick and Efficient: Booking online helps avoid long wait times at Globe stores.
Flexible Scheduling: You can pick a time that works best for you, ensuring minimal disruption to your day.
Improved Customer Experience: With a scheduled appointment, you can expect more focused and timely service.

All methods to book a Globe online appointment are described step by step. On the day of the appointment, visit the nearest branch and discuss the problem that you are facing. A Globe member will solve your issue as soon. Further, if Globe introduces another method for appointment, then it will exist on this page.

Can I book multiple services for one appointment?

Yes, some stores allow you to address multiple concerns in one appointment. However, it’s best to confirm with Globe’s support team.

How far in advance can I book an appointment?

Typically, you can book up to 30 days in advance, but this may vary depending on the store and service type.

What happens if I miss my appointment?

If you miss your appointment, you can reschedule through the Globe website or app. However, it’s best to inform them beforehand if possible.

Book Online Globe Appointment