Globe OTP Not Coming? 10 Solutions to Receive Verification Code

If currently on WiFi:

• Turn OFF WiFi in phone settings
• Turn ON Mobile Data
• Wait 30 seconds for connection
• Request new OTP

If currently on Mobile Data:

• Turn OFF Mobile Data
• Turn ON WiFi and connect
• Wait 30 seconds
• Request new OTP

✅ Solutions:

• Move to an open area (near window, outside building)
• Go to higher ground (upper floors get better signal)
• Move away from thick walls, basements, elevators
• Check signal indicator – need minimum 1-2 bars
• If no signal, try different location in room

✅ How to free space:

1. Open your Messages/SMS app
2. Delete old conversation threads (especially group chats)
3. Remove messages with photos/videos (take most space)
4. Aim to delete at least 50-100 messages
5. Check “Archived” or “Spam” folders too
6. Request new OTP after clearing

✅ Steps to reset network:

1. Swipe down notification panel
2. Tap Airplane Mode icon (turns ON)
3. Wait 10-15 seconds
4. Tap Airplane Mode again (turns OFF)
5. Wait for Globe signal to reconnect (30 seconds)
6. Check signal bars appear (1-2 minimum)
7. Request new OTP

✅ Apps that may block OTPs:

• Truecaller (SMS spam filter feature)
• Third-party SMS apps (Go SMS, Textra, etc.)
• Security apps (Norton, Avast, McAfee)
• Call blocker apps
• Any app with “Spam Protection” enabled

✅ What to do:

• Temporarily disable spam filtering in these apps
• Switch to default Messages app temporarily
• Check “Spam” or “Blocked” folders in SMS app
• After registration, re-enable protections

✅ Best times to register (fastest OTP delivery):

• 6:00 AM – 8:00 AM: Lowest server load (BEST)
• 10:00 PM – 12:00 AM: Second best time
• 2:00 AM – 5:00 AM: Almost no congestion

❌ Avoid these peak hours:

• 12:00 PM – 2:00 PM (lunch rush)
• 6:00 PM – 9:00 PM (after work rush)
• Weekends 10 AM – 8 PM

✅ Proper SIM reseating steps:

1. Turn OFF your phone completely (don’t skip this!)
2. Remove SIM tray using ejector pin or paperclip
3. Take out the SIM card carefully
4. Check for dust/dirt – clean with soft cloth if needed
5. Check SIM isn’t damaged (no scratches on gold contacts)
6. Reinsert SIM firmly in correct orientation
7. Push tray back in until it clicks
8. Turn phone ON and wait for Globe signal

✅ Settings to check:

• Turn OFF Do Not Disturb mode
• Disable Silent/Vibrate mode temporarily
• Check SMS notification sound is enabled
• Ensure Messages app notifications are ON
• Check if specific number isn’t blocked
• Manually open Messages app and check inbox

⚠️ Warning: This will reset WiFi passwords and Bluetooth pairings. Write down WiFi passwords first.

✅ How to reset (Android):

1. Go to Settings → System → Reset Options
2. Tap “Reset WiFi, mobile & Bluetooth”
3. Confirm reset
4. Phone will restart automatically
5. Reconnect to WiFi if needed
6. Request new OTP

✅ How to reset (iPhone):

1. Go to Settings → General → Transfer or Reset iPhone
2. Tap “Reset” → “Reset Network Settings”
3. Enter passcode if prompted
4. Confirm reset
5. Phone will restart
6. Request new OTP

✅ Alternative approaches:

• If using website: Switch to GlobeOne app (or vice versa)
• If using phone: Try on computer/laptop browser
• If using Chrome: Try Safari, Firefox, or Edge
• If using app: Try website instead
• Clear browser cache before trying again
• Use incognito/private mode

✅ How to get manual verification:

1. Call Globe hotline: Dial 211 from your Globe number (toll-free)
2. Or call: (02) 7730-1000 from any phone
3. Say “SIM Registration” when prompted
4. Explain OTP not arriving despite troubleshooting
5. Provide your mobile number and valid ID details
6. Agent will verify you and complete registration OR
7. Agent will trigger OTP manually from their system

Alternative: Visit nearest Globe Store with your ID for in-person registration (no OTP needed).