GlobeOne App: Guide for Globe Prepaid, Postpaid & Broadband Users (2026)
What is GlobeOne App?
GlobeOne is the official super app from Globe Telecom that replaced older apps like MyGlobe and GPrepaid+. Launched to simplify digital services, it serves:
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Prepaid users: Load, promos, data tracking
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Postpaid users: Bill viewing, payments, plan changes
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Broadband users: Globe At Home WiFi management
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Business accounts: Corporate billing and support
Key Features of GlobeOne
| Feature | Prepaid | Postpaid | Broadband |
|---|---|---|---|
| Balance Check | ✓ Real-time load/data | ✓ Bill statements | ✓ Speed test |
| Payments | ✓ Load/share load | ✓ Auto-pay bills | ✓ Monthly dues |
| Promos | ✓ Go+ promos | ✓ Plan upgrades | ✓ Add-ons |
| Rewards | ✓ Coins redeem | ✓ Bill discounts | ✓ Free months |
| Support | ✓ Chat/Ticket | ✓ Escalation | ✓ Tech help |
Bonus: Appointment booking, Register Globe SIM, device diagnostics, and Signal problem checks.
How to Download & Register GlobeOne App
Download Links:
-
Android: Google Play Store
-
iOS: App Store
Registration Steps:
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Open app → “Sign Up”
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Enter Globe/TM number → Receive OTP
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Verify OTP → Create PIN/password
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Link accounts (optional: GCash, email)
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Set up biometrics (fingerprint/Face ID)
Pro tip: Register using WiFi for faster OTP delivery.
Step-by-Step App Guide
1. Dashboard Overview
-
Home screen: Current balance, due date, usage summary
-
Quick actions: Load, Pay Bill, Buy Promo buttons
2. Prepaid Load & Promos
Load Options:
• Buy Load (₱30-₱1000)
• Share-a-Load to others
• GoSURF data promos
• GoALL unlimited offers
3. Postpaid Bill Management
Bill Flow:
1. View current bill → Due date alert
2. Pay full/partial → Multiple methods
3. Set autopay → Never miss due date
4. Request billing adjustment
4. Broadband Management
Globe At Home:
• WiFi speed test
• Restart modem remotely
• Upgrade plans
• Report outages
5. Customer Support
- Live chat: 24/7 with human agents
- Ticket system: Track resolution
- FAQ/Knowledge base: Self-help articles
- Get sim activation status
GlobeOne for Different Services
Prepaid (Globe/TM)
Daily Tasks:
- Check remaining data/texts/calls
- Auto-buy promos when low
- Share load to family
- Claim freebies/rewards
Postpaid Plans
Monthly Routine:
- Due date reminders (7 days early)
- Partial payments accepted
- Plan change requests
- Consumable tracker (data/SMS)
Globe Broadband (At Home/GFiber)
Modem Controls:
- Real-time speed test
- Signal strength checker
- Outage reporting
- Technician booking
Rewards & GCash Integration
Globe Rewards system inside the app:
Earn Coins:
• ₱1 payment = 1 coin
• Daily login bonus
• Promo purchases
Redeem For:
• Free load (₱10=100 coins)
• Bill discounts
• Exclusive merch
• Donate to charity
GCash Link: One-tap payments, auto-load, cashback promos.
Troubleshooting Common Issues
| Issue | Fix |
|---|---|
| App crashes | Clear cache → Update to latest version |
| OTP delayed | Check signal → Request resend (3x max) |
| Login fails | Reset PIN → Use “Forgot Password” |
| Payments fail | Check bank limits → Try GCash |
| No promos show | Refresh → Check eligibility |
Force logout: Settings → Log Out → Re-register.
GlobeOne vs GCash App
| Feature | GlobeOne | GCash |
|---|---|---|
| Primary Use | Globe services | Wallet/payments |
| Load/Bills | Globe only | All networks |
| Rewards | Globe coins | GCash points |
| Support | Globe 24/7 | GCash support |
Best use: GlobeOne for account management + GCash for payments
Frequently Asked Questions
Is GlobeOne free?
Yes, 100% free download and usage.
Can I manage multiple numbers?
Yes, link up to 5 Globe/TM numbers per account.
What if I forget my PIN?
Use "Forgot PIN" → Verify via OTP → Set new one.
Does it work offline?
Basic balance check yes; payments/promos need internet.
App size?
100MB install, works on Android 7.0+ and iOS 13+.
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