GlobeOne App Registration Guide: Register SIM via Mobile

For FIRST-TIME Users:

1. Tap “Sign Up” or “Create Account”
2. Enter your Globe mobile number (10 digits)
3. Create a password (8+ characters, mix of letters/numbers)
4. Accept terms and conditions
5. Verify via OTP sent to your number
6. You’re now logged in!

For EXISTING Users:

1. Tap “Log In”
2. Enter your Globe number and password
3. Or use biometric login (fingerprint/face)
4. Tap “Continue”

⚠️ Forgot Password? Tap “Forgot Password” on login screen, enter your number, receive OTP, create new password.

Locating the Registration Option:

• Home Screen: Look for banner saying “Register Your SIM” or “Complete SIM Registration”
• Account Tab: Tap “Account” at bottom menu → scroll down to “SIM Registration”
• Dashboard: Check main dashboard for “Register SIM” card/button
• More Menu: Tap “More” or “☰” menu → select “SIM Registration”

💡 Can’t Find It? If “Register SIM” button is missing, your SIM may already be registered. Check status first: Account → SIM Info → View Registration Status.

OTP Verification:

1. App sends a 6-digit OTP to your number
2. Check your SMS inbox (usually arrives in 30 seconds)
3. Enter the code in the app
4. Tap “Verify” to proceed

Note: OTP expires in 5 minutes. Tap “Resend” if needed.

✅ What’s Pre-Filled (For Existing Subscribers):

• Your full name (from account records)
• Date of birth
• Registered address (if on file)
• Email address (if provided before)
• Some ID details (if previously submitted)

⚠️ Important: Always Verify!

• Check that your name spelling is EXACT (must match ID)
• Verify birthdate format is correct (MM/DD/YYYY)
• Update address if you’ve moved
• Add or correct any missing fields
• Ensure ID number matches your physical ID

📸 Taking ID Photo in App:

1. Tap “Upload ID” or “Take Photo of ID”
2. Choose “Camera” (or “Gallery” if photo already exists)
3. Allow camera permission if prompted
4. Position your ID flat on a solid surface
5. Align ID within the guide frame shown on screen
6. Ensure good lighting (go near window or turn on lights)
7. Tap the capture button when ready
8. Review photo – tap “Use Photo” if clear
9. Or tap “Retake” if blurry/dark

💡 App Camera Tips:

• App shows guide overlay – align ID corners with frame
• Auto-crop feature trims unnecessary background
• Built-in flash toggle if needed in dark room
• Zoom controls to get closer if ID is small

❌ Avoid These Mistakes:

• Don’t capture ID while holding it (shake causes blur)
• Remove plastic covering (causes glare)
• Don’t tilt phone or ID at an angle
• Avoid shadows falling on ID

🤳 Capturing Your Selfie:

1. Tap “Take Selfie” button
2. Switch to front camera automatically
3. Follow on-screen instructions (face guide appears)
4. Position your face in the center circle/frame
5. Remove glasses, hats, masks
6. Look directly at camera with neutral expression
7. Tap capture button when guide turns green
8. Review selfie – tap “Use This Photo”

✅ App Selfie Features:

• Face detection: App shows green outline when face properly positioned
• Lighting indicator: Red = too dark, Yellow = okay, Green = perfect
• Auto-capture: Some versions auto-snap when conditions are perfect
• Retake option: Unlimited retries until you’re satisfied

⚠️ Common Selfie Mistakes:

• Face too far from camera (fill the frame)
• Wearing sunglasses or colored glasses
• Hair covering face or eyes
• Taking selfie in very dark room
• Making exaggerated expressions (if ID is neutral)

✅ Review Checklist:

• Name matches ID exactly ✓
• Birthdate is correct ✓
• Address is complete and current ✓
• ID photo is clear and readable ✓
• Selfie shows face clearly ✓
• ID number is accurate ✓

When everything looks correct:

1. Tap the green “Submit Registration” button
2. Wait for processing animation (5-10 seconds)
3. Success screen appears with reference number
4. Screenshot or write down your reference number
5. You’ll receive confirmation SMS as well

🔑 Save Your Reference Number!

Format: GLOB-SIM-2026-XXXXXXX

You’ll need it to:

• Track registration status in app
• Edit information if mistakes found
• Contact Globe support about registration
• Prove compliance if questioned

Saving options in app: Screenshot confirmation screen, share via email/messaging, copy to notes app

⏱️ What Happens Next: Registration is processed within 24-48 hours. You’ll get a push notification in the app AND an SMS when approved. Your mobile service continues normally during processing.