SIM ID Rejected? Common Reasons & Exact Fixes
Getting your SIM registration rejected is one of the most common problems users face. In most cases, rejection happens due to ID issues, photo quality, or mismatched details. The good news is that ID rejections are usually fixable once you understand the exact reason.
This guide explains why SIM IDs get rejected, how to fix each issue correctly, and how to resubmit without risking deactivation on networks such as Globe Telecom.
Why SIM Registration Gets Rejected
SIM registration systems automatically verify your ID, selfie, and personal details. If any part does not match or is unclear, the system flags the submission for rejection.
Most rejections fall into a few clear categories.
Common Reasons for SIM ID Rejection (and How to Fix Them)
Blurry or Unclear ID Photo
Why it gets rejected
- Camera out of focus
- Low light
- Motion blur
Exact fix
- Place ID on a flat surface
- Use natural daylight
- Hold phone steady
- Make sure text is sharp and readable
Cropped or Incomplete ID
Why it gets rejected
- Corners cut off
- Edges not visible
- ID partially outside the frame
Exact fix
- Capture the entire ID
- All four corners must be visible
- Do not crop the image
ID Details Do Not Match Entered Information
Why it gets rejected
- Name spelling mismatch
- Wrong birthdate
- Address different from ID
Exact fix
- Enter details exactly as written on the ID
- Do not shorten names
- Avoid nicknames or extra characters
Expired or Invalid ID
Why it gets rejected
- ID already expired
- ID not government-issued
Exact fix
- Upload a valid, unexpired government ID
- If expired, choose another Govt accepted ID
Glare or Reflection on ID
Why it gets rejected
- Light reflecting off laminated ID
- Text covered by shine
Exact fix
- Tilt the ID slightly
- Avoid flash
- Use indirect lighting
Selfie Does Not Match the ID
Why it gets rejected
- Face partially hidden
- Poor lighting
- Wearing hats, masks, or sunglasses
Exact fix
- Face the camera directly
- Use bright, even lighting
- Remove accessories
- Keep a neutral expression
Dark or Low-Quality Selfie
Why it gets rejected
- Poor indoor lighting
- Camera shadow
Exact fix
- Stand near a window
- Use plain background
- Clean camera lens
What to Do After Your SIM ID Is Rejected
If your SIM ID is rejected, follow these steps immediately:
- Open the SIM registration portal again
- Enter your mobile number and verify via OTP
- Correct all incorrect personal details
- Upload a new, clearer ID photo
- Take a fresh selfie with good lighting
- Submit the form and save the new reference number
Re-submitting with the same unclear photos often leads to repeated rejection, which can delay checking your SIM activation status.
How Many Times Can You Re-Submit?
There is no fixed limit, but repeated incorrect submissions may:
- Delay approval
- Trigger manual review
- Increase the risk of service interruption
It is best to fix all issues at once before resubmitting.
If Rejection Keeps Happening
If your SIM registration is rejected multiple times:
- Double-check ID validity
- Ensure all details match exactly
- Use a different phone camera if needed
- Switch to mobile data instead of Wi-Fi
If online submission still fails, in-store assistance may be required for lost SIM replacement.
When to Visit a Store for Manual Verification
You should visit a store if:
- Rejection happens more than twice
- ID details are correct but still failing
- The selfie step does not process
Bring:
- Your valid ID
- Your SIM card
- Reference number (if available)
Store staff can verify your identity manually and complete the process.
Will Rejected SIMs Be Deactivated?
A rejected SIM may remain active temporarily, but failure to correct the issue before the compliance deadline can lead to:
- Suspension
- Permanent deactivation
That is why fixing ID issues early is critical.
Most SIM ID rejections happen due to simple photo or data mistakes. Taking clear photos, matching details exactly, and submitting once correctly greatly increases approval speed.
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