Globe SIM Deactivated? Registration, Expiry and Lost SIMs Explained
Last checked: October 27, 2026, against Globe’s official SIM registration pages. Independent guide, not affiliated with Globe Telecom.
Quick answer: A Globe SIM can stop working for different reasons. A new SIM stays inactive until it is registered. A SIM that missed the registration deadline was deactivated permanently, and Globe says it cannot be repurchased to keep the same number. A registered prepaid SIM can still expire if it is not reloaded. A lost SIM is deactivated on request and replaced with the same number.
Knowing which case you are in tells you whether your number can be saved. This guide supports our main Globe SIM registration guide.
The five reasons a Globe SIM stops working
| Situation | What happens | Can you keep the number? |
|---|---|---|
| New SIM not yet registered | It is not activated until you register | Yes, register it now |
| SIM not registered by the national deadline | Deactivated permanently | No, Globe says it cannot be repurchased to keep the number |
| Registered prepaid SIM not reloaded | It can expire under Globe’s prepaid rules | Ask Globe; keep loading to avoid this |
| Tourist SIM after 30 days | Deactivates automatically | Not as a tourist SIM |
| Lost SIM reported to Globe | The lost SIM is deactivated permanently | Yes, Globe issues a replacement with the same number |
1. A new SIM that is not registered
Globe says SIMs sold by telcos and authorized resellers stay deactivated until registered through its official platforms. Register right away to use the SIM, or any time before the expiry date printed on the SIM pack. Follow the steps in our main guide or, for TM, our TM SIM registration guide.
2. A SIM that missed the registration deadline
Existing SIMs had to be registered by the national deadline in 2023. Globe states that SIMs not registered before the deadline are deactivated permanently, and that a SIM deactivated for not registering cannot be repurchased to keep the same number. If this happened to you, the only option is a new SIM.
3. A registered SIM that expired
Registration and expiry are separate. Globe says registering a SIM does not prevent it from expiring; prepaid SIMs still need regular reloading to stay active. Track your load with our Globe balance guide.
4. A tourist SIM after 30 days
Globe states that registered tourist SIMs are valid for 30 days and then deactivate automatically. Our guide for foreigners and tourists lists the documents for other visa types.
5. A lost SIM
Report a lost phone or SIM to Globe through Facebook Messenger or a Globe Store, with your full name, address, date of birth and mobile number. Globe permanently deactivates the lost prepaid SIM and issues a replacement SIM with the same number. Details are in our guide to updating your registration or reporting a lost SIM.
Other reasons a SIM can be deactivated
- You asked for it. Registered users can request deactivation at a Globe Store.
- The registered user died. When the family reports it, Globe deactivates the SIM within 24 hours.
- False information. Globe’s help page says telco services are terminated for users who do not comply with the law, such as by giving false details.
Is it deactivated, or just not working?
- Restart the phone and check for signal
- Check your load and data balance
- Review your APN settings if only data fails
- Check your registration status
- Still nothing? Contact Globe through Facebook Messenger or a Globe Store
Specific error messages are covered in our registration problems guide.
Frequently asked questions
Can I reactivate an unregistered SIM?
Not if it was deactivated for missing the deadline. Globe says it cannot be repurchased to keep the number.
Does registering stop my SIM from expiring?
No. Keep reloading your prepaid SIM.
